Return & Refund Policy

Last Updated: July 28, 2026

At Becky's Custom Interiors, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

• Items must be in the same condition that you received them: unused, undamaged, and in original condition, with original packaging where applicable.

• You must provide a receipt or proof of purchase.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact us via email at support@beckyinteriors.com or phone at (970) 279-1720.

2. After you contact us, we will provide complete return instructions and the appropriate return shipping address for your specific order.

3. We recommend using a trackable shipping service for your protection, as we cannot guarantee receipt of items lost during return shipping.

Note: Please do not send returns directly to our corporate address unless instructed to do so. Unauthorized returns may not be accepted.

3. Delivery Inspection

Customers should inspect deliveries upon arrival. If an item arrives with visible exterior or shipping damage, please document the condition with photographs before accepting or opening the product whenever possible, and notify us immediately.

4. Damaged, Defective, or Incorrect Items

• Reporting Window: Please report visible damage, shipping damage, or incorrect items within 7 days of delivery. For manufacturing defects discovered later, please contact us as soon as possible.

• Resolution: Contact us at support@beckyinteriors.com or (970) 279-1720 so we can evaluate the issue and work toward an appropriate resolution.

• Return Shipping: We will cover reasonable return shipping costs for approved returns involving items that arrive damaged, defective, or shipped in error.

5. Return Shipping Costs & Restocking Fees

• Customer Remorse Returns: If you are returning an eligible item because you changed your mind or selected the wrong item, you will be responsible for paying the actual return shipping costs.

• Restocking Fees: We do not charge any restocking fees.

6. Custom & Made-to-Order Products

Products made specifically according to customer-selected specifications—including custom dimensions, fabrics, finishes, colors, or materials—cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

7. Non-Returnable Items & Exceptions

Certain types of items cannot be returned:

• Custom, made-to-order, or personalized products.

• Final sale or clearance items.

• Gift cards.

8. Exchanges

If you would like to exchange an eligible item, please contact us. Exchanges are subject to product availability and the same eligibility requirements as standard returns.

9. Refunds & Processing Timeline

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Most refunds are processed within 5 to 10 business days, although your financial institution may require additional processing time to post the credit to your statement.

Note: Original shipping charges are non-refundable unless the return is due to an error on our part.

10. Contact Information

If you have any questions about our Return and Refund Policy, please reach out to us:

• Legal Entity: Becky's Custom Interiors, Inc.

• Store Name: Becky's Custom Interiors

• Email: support@beckyinteriors.com

• Phone: (970) 279-1720

• Corporate Address: 2202 Owens Ave Unit 103, Fort Collins, CO 80528, United States (Returns must only be shipped to the designated return address provided during the return process).